Free Book - ShareBook4u.Com

Tuesday, May 25, 2010

Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

When times are tough, argue entrepreneur Suttle and manager Vest, it's the companies with exceptional customer service that survive. The eponymous Gladys represents the company's hypothetical most challenging client—the one who requires a high level of skill to manage. Using the stories of 10 diverse companies—the Canfield Training Group (of Chicken Soup for the Soul fame), Singapore Airlines, a polyethylene piping product supplier, a spa, an eyeglass distributor and a medical center among them—the authors show companies how to win over Gladys, develop strong client relationships and deliver the superior service that will help them through an economic crisis. It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors' obvious passion for customer service.

Download Links

http://hotfile.com/dl/44432998/3c010ca/Whos_Your_Gladys.pdf.html

http://www.fileserve.com/file/c3WzC6k/Whos_Your_Gladys.pdf

Be #1 on Google: 52 Fast and Easy Search Engine Optimization Tools to Drive Customers to Your Web Site

It’s great to have a punchy Web site, but if you aren’t optimizing your search-engine presence, you’re just another company lost in cyberspace.

With Be #1 on Google, you can instantly put your company in the top spot of relevant online searches—and dramatically increase sales. An international expert in search-engine optimization, Jon Smith explains how to draw serious customers—not curious or bored Web surfers—to your site by

- Registering with Google
- Coming up with the best keywords
- Thinking like your customers
- Making your site totally accessible
- Using metadata to your advantage
- Advertising on the Web
- Measuring what works, and what doesn’t

Containing 52 techniques in all, each of which can used immediately, Be #1 on Google is the essential guide to winning the battle for first ranking on the world’s most utilized search engine.

Download Links

http://hotfile.com/dl/44434829/e777419/1_on_G.rar.html

http://www.fileserve.com/file/a6X7n6F/1_on_G.rar

Introduction to Linear Algebra, Third Edition (with solutions)

Introduction to Linear Algebra, Third Edition (with solutions)
Wellesley Cambridge Press | 2003 | ISBN: 0961408898 | 568 pages | PDF | 34,3 MB

This informally written text provides students with a clear introduction into the subject of linear algebra. Topics covered include matrix multiplication, row reduction, matrix inverse, orthogonality and computation. The self-teaching book is loaded with examples and graphics and provides a wide array of probing problems, accompanying solutions, and a glossary.

Chapter 1: Introduction to Vectors; Chapter 2: Solving Linear Equations; Chapter 3: Vector Spaces and Subspaces; Chapter 4: Orthogonality; Chapter 5: Determinants; Chapter 6: Eigenvalues and Eigenvectors; Chapter 7: Linear Transformations; Chapter 8: Applications; Chapter 9: Numerical Linear Algebra; Chapter 10: Complex Vectors and Matrices; Solutions to Selected Exercises; Final Exam. Matrix Factorizations. Conceptual Questions for Review. Glossary: A Dictionary for Linear Algebra Index Teaching Codes Linear Algebra in a Nutshell.

Download Hotfile.com

http://hotfile.com/dl/44633311/a4d1139/0961408898LineaAlgebra.rar.html

Mirror Uploading.com
http://uploading.com/files/a54672ee/0961408898LineaAlgebra.rar/

Eye Wonder: Bugs

Enter the extraordinary empire of the creepy-crawly. From dung beetles to dragonflies, meet the neighbors you rarely see -- but are essential to your life. A wealth of facts, combined with dramatic photography, ensures that Eye Wonders are the perfect educational start for young children. Eye Wonders is a groundbreaking reference series specially developed for younger children aged five plus. In a stunning style departure for DK, wonderful photography shows subjects within their natural setting, offering a whole new level of information through powerful images. Vocabulary is accessible to children aged five plus, with the meanings of new, subject-related words clearly explained. The series provides an excellent knowledge base on the natural world for children starting to learn. The combination of breathtaking visuals and informative, accurate text will hook even those children who usually avoid books.

Download Links

http://hotfile.com/dl/44437288/95877d4/WondBug.rar.html

http://www.fileserve.com/file/NdaP4BA/WondBug.rar

Mathematical Methods for Engineers and Scientists 1: Complex Analysis, Determinants and Matrices

Pedagogical insights gained through 30 years of teaching applied mathematics led the author to write this set of student oriented books. Topics such as complex analysis, matrix theory, vector and tensor analysis, Fourier analysis, integral transforms, ordinary and partial differential equations are presented in a discursive style that is readable and easy to follow. Numerous clearly stated, completely worked out examples together with carefully selected problem sets with answers are used to enhance students' understanding and manipulative skill. The goal is to make students comfortable and confident in using advanced mathematical tools in junior, senior, and beginning graduate courses.

Download Links

http://hotfile.com/dl/44435428/46c0c73/Mathematical_Methods_1.rar.html

http://www.fileserve.com/file/dKnvSXE/Mathematical_Methods_1.rar

Becoming Psychic: Spiritual Lessons For Focusing Your Hidden Abilities

Becoming Psychic: Spiritual Lessons For Focusing Your Hidden Abilities
English | 260 Pages | PDF | 10.22MB

Becoming Psychic provides a lively dialogue between a clinical psychologist who believes that he has had a number of psychic (or “paranormal”) experiences and a research psychologist and parapsychologist who attempts to put these reports in a scientific framework. The anecdotes make for fascinating reading and the scientific responses are relayed in a reader-friendly manner. Readers who have had similar experiences can begin to understand their own glimpses of future events, remarkable recoveries from major or minor illnesses, or knowledge of what is happening to a loved one hundreds of miles away

Paul Von Ward, author of Our Solarian Legacy, writes in the Introduction: “Becoming Psychic is a book for everyone who seeks meaning among the non-ordinary experiences of life. Telepathy, clairvoyance, psychokinesis, precognition, mind/body healing, prayer, and synchronicity are all illustrated in personal terms by Dr. Kierulff and placed in scientific context by Stanley Krippner-a successful merging of the perspectives of the experiencer and the scientist.”

Download links:
http://hotfile.com/dl/44616943/deb3e73/Becoming.Psychic.rar.html
or
http://www.fileserve.com/file/wesy2f7/Becoming.Psychic.rar

"Fundamentals of Well-Log Interpretation: The Acquisition of Logging Data" by Oberto Serra

"Fundamentals of Well-Log Interpretation: The Acquisition of Logging Data" by Oberto Serra
Elsevier Science Ltd | 1984 | ISBN: 0444421327 | 435 pages | rar| 11.68 Mb

This Volume is a useful on the subject of fundamentals of well log interpretation. The present limited access to such a collection of information on the combined subjects of logging measurements and log analysis justifies its acquisition by students and those entering the profession at any level.

This book describes the various well-logging equipment at the disposal of geologists and reservoir engineers.

download links:
download from hotfile
mirror